Refund policy

Our Returns & Refunds Policy forms part of our Terms of Service.

Subject to applicable UAE consumer protection laws:

gift boxes are not returnable due to the nature of products, unless damaged or broken
non-personalised, standalone products may be returned within [7/14] days of delivery if unused and in original packaging;
personalised products are generally non-returnable unless defective or incorrect;
shipping charges are non-refundable unless the return is due to our error.

To request a return, contact us at hello@thethoughtfulbox.me.