FAQs

Ordering

Can I add a personalised message?

Yes - all purchases come with a handwritten, personalised message. Just add your message when you checkout, and it'll be the first thing your chosen person sees when they open their gift!

Which payment methods do you accept?

All major cards and payment methods are accepted during our secure checkout process.

What's in the box?

All of our boxes contain hand selected products of the highest quality, sourced through reputable suppliers. We comply strictly with UAE laws to ensure our customers are protected. 

Delivery

How long does delivery take?

Your purchase will be delivered within 2 working days when your ordered is placed before 5pm. 

Where do you deliver?

We currently deliver in Dubai and Abu Dhabi. 

Can I choose a delivery date?

If you have a specific delivery date in mind, please select it at the time of checkout. 

How much does delivery cost?

The cost of each delivery depends on Emirate. It will be shown at the point of checkout.

Refunds

Do you accept refunds?

Due to the nature of gifting and type of products we sell, we can't accept refunds.

What happens if one of the items in the gift is damaged?

Please contact us and we'll ensure we fix our mistake as soon as possible!